Policies

All you need to know about class passes, cancellations, waitlists, charges + other details.

  • 5 Group Class Pass – Price (refer Pricing) is for 5 group (FORM + BURN) classes. Cannot be transferred to another client or used between two clients. No extensions. Limited space per class so preferred class cannot be guaranteed. We recommend booking all classes in advance. Classes will not be refunded for late cancellations or no-shows.

    10 Group Class Pass – Price (refer Pricing) is for 10 group (FORM + BURN) classes. Cannot be transferred to another client or used between two clients. No extensions. Limited space per class so preferred class cannot be guaranteed. We recommend booking all classes in advance. Classes will not be refunded for late cancellations or no-shows.

  • We get it. Things come up. Cancel your class at least 24-hours before the start time to give others a chance to join. Cancellations of at least 24-hours will result in a refund (either on to your class pass, cash or you are able to transfer this to another class if you choose).

    Classes cancelled less than 24-hours prior to the start time or no-shows will not be refunded.

    In order to cancel, please log in to your Ubindi account (our booking system) + follow the prompts.

    If you require assistance, please email us + we will cancel or reschedule your spot in class on your behalf.

  • Group Classes – Payment can be made when you book your class(es) in.

    Private Classes – Payment can be made once your class is booked. Bookings are done manually by The Pilates House to ensure we don’t overbook. Please discuss with us if you would like private classes.

    Payment is to be made ahead of your class. If you would like to purchase a class pass for your private classes please talk to us about this.

    All payments for private classes are to be made via bank transfer.

    Account number: 12-3035-0002309-00

  • As of April 4, 2022, vaccine passes will no longer be required to attend classes at The Pilates House.

    It goes without saying – if you are unwell or isolating, please stay home. We’ll welcome you in with open arms once you are recovered.

  • New Client Form – This will be sent to you prior to your first class (or at your first class) + must be completed + signed by all members of The Pilates House before class can go ahead.

    Acceptance of these policies – By using The Pilates House Library, + / or booking, + attending classes, you have accepted The Pilates House policies outlined above.